In this project team was assigned with realising a modern service centre for the BOS (authorities and organisations responsible for security) digital radio, which guarantees the operation of 130.000 TETRA terminals and of the corresponding control centres, integrating all authorities like the police, emergency medical services and the fire-brigade. The introduction of digital radio is technically very challenging as well as concerning organisational matters. At times the emergency authorities have to adapt their tactical approach to their working resources.
team meets these requirements, due to its long-term experience in planning and monitoring TETRA projects and due to its know-how concerning the organisation of technical operation (ITIL conform process model). After having completed the comprehensive analysis and synthesis of tasks, team was responsible for the selection and integration of the required tools in the areas site and user management, service desk operation, asset and inventory management and SLA management. In the course of the project team was also entrusted with applying a GIS system for visualising static and dynamic data.
